Privacy Policy

This page outlines how RapidSpares may collect, use, store and protect personal information and business-related details when customers use our website or contact our team.

1. Information We May Collect

• Name, phone number, email address and company details
• Order, enquiry and transaction-related information
• Delivery and billing information where required
• Technical information such as browser, device and usage data

2. Why We Collect It

• To respond to enquiries and provide customer support
• To process orders, quotes or business account requests
• To improve our website, user experience and service processes
• To communicate relevant updates, service notices or order information

3. Cookies and Website Analytics

RapidSpares may use cookies, analytics tools or similar technologies to understand website usage, improve navigation, enhance performance and measure visitor interaction. These tools may collect non-sensitive technical data such as pages visited, time on site and browser type.

4. Sharing of Information

We do not sell personal information. Information may be disclosed only where reasonably necessary to operate our business, such as with payment providers, logistics partners, technology service providers, advisers or where disclosure is required by law.

5. Data Security

RapidSpares takes reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure. While no digital platform can guarantee absolute security, we aim to use commercially appropriate safeguards to protect the information entrusted to us.

6. Access and Corrections

If you believe your information is inaccurate, outdated or incomplete, you may contact us to request an update or correction. We may request reasonable verification before making changes.

7. Retention of Information

We may retain information for as long as reasonably necessary to operate our business, meet legal obligations, resolve disputes, maintain records and support account or transaction history.

8. Updates to this Policy

RapidSpares may update this policy from time to time. Changes will become effective when the revised version is published on the website. We encourage visitors to review this page periodically.