This page explains the general return and refund process for RapidSpares orders, including when a request may be reviewed, approved and processed.
1. Return Eligibility
- The item arrives damaged in transit
- The wrong product was supplied
- The product has a verified issue reviewed by our team
- The return request is made within the applicable review period
2. Items That May Not Be Eligible
- Products that have been used, fitted, modified or damaged after delivery
- Special-order, clearance or non-returnable items where stated
- Requests lacking sufficient order details or proof of issue
- Returns sent without prior approval
3. Return Process
| Step | Action |
|---|---|
| 1. Contact Support | Send your order reference, item details and a brief description of the issue. |
| 2. Share Evidence | Where applicable, provide photos, packaging details or any other relevant information. |
| 3. Review | Our team will assess the request and advise whether it is approved, declined or needs more information. |
| 4. Instructions | If approved, you will receive the next steps for returning the product or resolving the issue. |
| 5. Outcome | Approved refunds, credits or replacements will be processed according to the agreed resolution. |
4. Refund Timing
Where a refund is approved, processing time may vary depending on the payment method, banking channels, review outcome and administrative handling. Any timeframe communicated is an estimate only unless otherwise stated.
5. Shipping Costs
Return freight responsibility may depend on the reason for the return. If the issue was caused by an incorrect supply or approved fault scenario, RapidSpares may advise on the applicable return arrangement.
Need help with a return request?
Contact our support team with your order details and issue summary.